The support area hosts a number of frequently asked questions (FAQs). If you have a question about Ideabook or if you require help we encourage you to first take a look at the questions and answers listed below. Still got questions, or have a suggestion for a new feature? Contact us.
Only ideas that are completely rated regarding the criteria you configured unter "Bubble Chart" in the "Preferences" area are visualized on the "Bubbles" view.
Ideas must be initially assigned to a "Horizon" (Now, Next, Later, Someday) in order to show up on the "Roadmap". Then you can drag them between horizons.
You do not directly create new criteria; instead, you activate additional criteria in the Preferences area under "Criteria" (reachable via the "More" tab button).
Only active criteria that are also starred show up in the tabular overview. This way you can activate additional criteria while still getting a clear tabular overview of your ideas.
Make sure you are signed in with your iCloud account and that the iCloud Drive system setting is enabled on all your devices (this is used for 3rd party apps such as Ideabook in order to sync via iCloud). Then switch on the iCloud setting under "General" in the Ideabook "Settings" area on all devices.
Check if you are signed into iCloud with the same user on all devices and that iCloud Drive is switched on in the iCloud area in the built-in "Settings" app ("System Settings" on the Mac). Also too little space on your iCloud account, an outstanding iCloud account verification, or a temporary iCloud outage could prevent or delay syncing.
If your data is in CSV format (comma separated values, also sometimes referred to as "text") you can import it by sharing the file with Ideabook (select the "Import into Ideabook" action). You can easily map the columns of your data file to the fields available in Ideabook during the import process.
Make sure that you have iOS 13 or newer installed, then get the latest update of Ideabook 3. Use the share button in the "Recents" view and select "Import into Ideabook" in the actions area of the appearing share sheet. The column mapping for the CSV import will be already preconfigured.